Refund policy
Refund Policy (Digital Products Only)
Because all items in our shop are digital downloads, all sales are final and non-refundable.
Once a digital file has been downloaded or accessed, it cannot be returned, exchanged, or refunded. This policy helps protect our digital products from being bought, used and then requested refunds. Also protects us from copied or shared after purchase.
Need Help? We’re Happy to Assist
While refunds are not offered, we will gladly assist you to ensure:
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You received the correct file
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Your download works properly
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You are able to open and use your purchase as intended
If you experience any issues with your digital download, please contact us and we will help you as quickly as possible.
📧 Email: graphicsbytj.info@gmail.com
Wrong File or Technical Issues
If you accidentally receive the wrong file or have a technical issue accessing your download, please contact us within 10 days of purchase so we can review the issue and make it right.
No Physical Items
Please note:
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We sell digital products only
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No physical items are shipped
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Download links are delivered electronically after purchase
Contact Us
If you have any questions about your purchase or need assistance using your digital file, you may contact us at:
We’re always happy to help 💕